Cancellation Policy

Cancellation Policy

At Elaré, we begin preparing orders quickly so they reach you as fast as possible. This policy explains when and how an order or subscription may be cancelled. By placing an order, you agree to the terms below.

Order Cancellations

Orders can only be cancelled before they have been processed, fulfilled, or shipped. Because we aim to dispatch quickly, the window to cancel is limited and is not guaranteed. Once an order has entered processing or fulfillment, or has been handed to the carrier, it can no longer be cancelled, modified, redirected, or stopped.

How to Request a Cancellation

To request a cancellation, email support@elarelabs.com as soon as possible — ideally within 2 hours of placing your order — with your full name and order number. Cancellation requests are time-sensitive and reviewed on a case-by-case basis. Submitting a request does not guarantee cancellation, as your order may already be in processing. Elaré reserves the right to approve or deny cancellation requests to the fullest extent permitted by applicable law.

After Dispatch

If your order has already shipped, it cannot be cancelled. Any eligibility for a return after delivery is governed by our Return & Refund Policy — for hygiene reasons, only unopened, sealed products in their original packaging, approved in advance, may qualify, and the customer is responsible for return shipping. Original shipping charges are non-refundable.

Subscription Cancellations (Subscribe & Save)

Subscribe & Save plans are billed every two months at a discounted rate in exchange for a two-month commitment. Because the discounted price is tied to completing the full cycle, subscriptions cannot be paused or cancelled mid-cycle for change of mind. You may cancel future renewals at any time before your next billing date by emailing support@elarelabs.com. Cancellation stops the next cycle; you keep any product already shipped or paid for in the current cycle. If a subscription is cancelled before its committed cycle is complete, the subscription discount no longer applies, and the difference between the discounted and standard price on product already shipped becomes payable.

Cancellations by Elaré

Elaré reserves the right to cancel or refuse any order, in whole or in part, including for suspected fraud, payment or verification issues, pricing or product errors, stock limitations, promotion or discount abuse, or violation of our policies. If we cancel an order before fulfillment, you will receive a refund to your original payment method for the cancelled items.

Refunds for Cancelled Orders

If a cancellation is approved before the order is processed or shipped, a refund will be issued to the original payment method. Refund processing times vary depending on your bank, card provider, or payment processor, and Elaré is not responsible for delays once a refund has been issued. Approved cancellations may have non-refundable transaction or processing fees deducted where applicable.

Promotional, Bundle & Final Sale Items

Orders placed during sales, promotions, bundles, clearance, or limited-time offers may be processed immediately and may be treated as final sale; cancellation of such orders is not guaranteed.

Your Statutory Rights

Where required by law, eligible customers retain any statutory cancellation or withdrawal rights, including the right to withdraw from an online purchase of unopened products within the applicable period. Nothing in this policy limits rights that cannot be excluded under applicable law.

Contact

For cancellation requests or questions, contact support@elarelabs.com and include your order number so we can assist you quickly.