Privacy policy

Privacy Policy

Elaré respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, use, store, share, and protect your information. By using our website or placing an order, you agree to this policy.

Information We Collect — Name, email, phone, billing and shipping address, order and payment-confirmation details, and support communications; plus automatically collected data such as IP address, device and browser type, pages visited, referring links, cookies, cart and checkout activity, marketing preferences, and fraud-prevention signals. Payment information is processed securely by our payment provider; Elaré does not store full card details.

How We Use It — To process and fulfill orders, send confirmations and shipping updates, provide support, verify orders, prevent fraud and chargebacks, review damaged or disputed orders, improve our store, send marketing where you have consented, and comply with legal, tax, and accounting obligations.

Order & Shipping Information — We share necessary details with shipping carriers, fulfillment and payment partners, and fraud-prevention providers to complete your purchase. Customers are responsible for accurate contact and shipping information; once an order is processed or shipped we may be unable to change it.

Sharing — We do not sell your personal information. We share data only with trusted service providers (payment processors, carriers, fulfillment, email/marketing, hosting, analytics, fraud prevention, support, and legal/accounting providers) who receive only what they need, and when required or permitted by law, legal process, or to investigate fraud or disputes.

Fraud Prevention & Chargebacks — We may use order, payment-confirmation, device, IP, and communication data to detect, prevent, and respond to fraud, unauthorized purchases, chargebacks, and refund abuse, and may share relevant records with processors, banks, or legal advisors when reviewing disputes.

Marketing — If you opt in, we may send offers, product updates, and brand communications. You can unsubscribe anytime via the link in our emails; we may still send non-marketing messages such as order and shipping notifications.

Cookies & Tracking — We use cookies, pixels, and similar technologies to operate the store, remember preferences, analyze traffic, support advertising, and prevent fraud. You can adjust cookie settings in your browser; disabling them may affect functionality.

Data Retention — We retain information as long as necessary to operate our business and meet legal, tax, fraud-prevention, and dispute-resolution obligations, even after a deletion request where we are required or permitted to keep it.

Security — We take reasonable steps to protect your information, but no online system is completely secure, and we cannot guarantee absolute security. Customers are responsible for safeguarding their own account and payment details.

Your Rights — Depending on your location, you may request access to, correction of, or deletion of your personal data at support@elarelabs.com. We may verify your identity first, and some records may be retained where legally required.

Third-Party Links & Children's Privacy — We are not responsible for the practices of third-party sites linked from our store. Our products and site are not intended for children, and we do not knowingly collect their information.

International Users & Updates — Your information may be processed in countries where our partners operate. We may update this policy from time to time; the "last updated" date will change, and continued use means acceptance.

Contact — Questions: support@elarelabs.com.